Policies

RESERVATION POLICIES

Customers may reserve appointments, services, and classes via our online scheduling system, or by calling (205) 89Tonya (898-6692). We require a credit card or prepayment to reserve your experience. All reservations with Tonya Griffin Coaching and Wellness, LLC are subject to our cancellation policy. By making an appointment with us you agree to adhere to the Cancellation Policy. 

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CANCELLATION POLICY ONLINE HERBAL CLINIC

We respectfully request all appointment cancellations or reschedules be made 48 hours prior to the reserved time. Appointments canceled or rescheduled after 48 hours but prior to the day of the appointment will be charged 50% of the scheduled services. No-shows and same-day cancellations will be charged the full cost of the scheduled service. 

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CANCELLATION POLICY CLASSES & WORKSHOPS 

We offer classes on herbal medicine, nutrition, and health & wellness for the novice and the experienced. Though you may see us offering similar classes routinely, there is always something new and different to talk about. So take it once or three times, we're excited to learn and grow with you. 

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All class reservations must be prepaid to guarantee your spot. All class payments & deposits are non-refundable; no cash refunds are given at any time. If you are unable to attend your reserved class please call or email us as soon as possible. 

It is our hope that all will go well so everyone will be able to participate in our virtual or live sessions may be rescheduled if we experience USPS shipping delays for at least 50% of attendees. If we cancel our live session (virtual) for any reason, you may still receive your full herbal kit and the prerecorded workshop session. If there is no prerecorded session, your money will be refunded in full (if the class is not rescheduled). 

In case of your own unforeseen circumstances that lead you to cancel, the following applies:

100% refund 30+ days prior 

75% refund 15-29 days prior

30% refund 7-15 days prior

0% refund 6 or fewer days prior and once the session has begun. If you cannot attend a live workshop, no problem! You will still receive your herbal kit, workshop presentation, and the full workshop recording. Alternatively, a friend or family member can always take your place instead. Please notify us at info@tonyagriffincoaching.com (at least 10 days in advance) if this is the case.

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CAUTIONS

Our services and products do not prevent, treat, cure or diagnose illness. When beginning any new protocols, products, etc we encourage you to use common sense precautions and to consult your primary health care provider. 

SHIPPING AND REFUND POLICY

CAUTIONS

Our services and products do not prevent, treat, cure or diagnose illness. When beginning any new protocols, products, etc we encourage you to use common sense precautions and to consult your primary health care provider. 

SHIPPING AND REFUND POLICY

Due to an unusually large demand for some products, we have longer than usual hold times on our customer service phone lines as well as a delay in shipping orders. We will do our best to prioritize orders with expedited shipping (i.e. Next Day Air and 2nd Day Air). Additionally, in an effort to protect our employee’s health, all orders must be shipped and we are no longer allowing for will call orders during this period. We are working hard to ensure as little of a wait time as possible, while also maintaining our quality in service and shipping methods that we provide to you throughout the year.

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We want you to be satisfied with your order, and we will gladly exchange or refund your order per our Return Policy. Notification of exchanges, refunds, damages, or non-delivery must be made within 30 days from the shipment receipt date by contacting us at (205) 89Tonya (898-6692).  or by email at info@tonyagriffincoaching.com.

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If the shipment is a result of our error, we will gladly reship your correct items at no charge or issue a refund. We are not responsible for any shipping costs associated with returning items unless it is due to an error made by Tonya Griffin Coaching and Wellness, LLC. Original shipping is non-refundable. 

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Qualifying returns are eligible for a refund to your credit card, debit card or PayPal account. If you paid for your order with a check/money order/cash, we can issue a refund in the form of a company check 30 days after your invoice date.

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Items that are shipped back as a return need to be matched to your original invoice. Please provide any information that can help us identify the account or original purchase that matches the returned items.

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In the event of non-delivery due to an incorrect address or recipient information supplied by the customer, or if the items ordered were an error of the customer, the following options may be considered for your satisfaction:

• For non-delivery of an order, please contact us to investigate the issue and recommend a resolution.
• If the items ordered are unopened, unused, undamaged and in the original packaging, send your order back to us at your shipping expense for a full product refund or an exchange. We recommend you always insure the shipment. Refunds will not include shipping costs originally incurred to ship your order.
• To exchange an item, send your items back to us at your shipping expense, and we will gladly replace it with another item of your choice. Customer will pay the difference between the product(s) exchanged or receive a refund, as well as pay for return shipping costs to receive the replacement.

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We do not accept returns on products that have been mixed or blended together with other ingredients. Refunds will only be issued for a product that is returned in the original form that it was purchased in.

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In reference to exchange or refund on teaware and accessories, items must be unused, in their original packaging, undamaged, and in new condition upon receipt to our warehouse to receive a full refund. Again, we recommend you insure the shipment.

Refund submissions are processed on receipt of the goods and take 7-14 business days (depending on banking institutions and merchant providers) to process.

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Please contact us at (205) 89Tonya (898-6692) or by email (info@tonyagriffincoaching.com) and we will help facilitate returns or exchanges. 

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Occasionally popular items sell out before we can update their status on the pages of our website. In the event you have placed an order with us and an ordered item is out-of-stock, we will call you to inform you that we will be unable to ship that item. We then request that you make a new order for the out-of-stock item when it returns to inventory. Since the item will be shipped to separately from your original order, we ask you to please be aware that each shipment will incur separate shipping costs as are applicable to the volume of product being sent.

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NO WARRANTIES

This website is provided “as is” without any representations or warranties, express or implied. Tonya Griffin Coaching and Wellness, LLC. makes no representations or warranties in relation to this website or the information and materials provided on this website. 

• Without prejudice to the generality of the foregoing paragraph, Tonya Griffin Coaching and Wellness, LLC. does not warrant that:
• this website will be constantly available, or available at all; or
• the information on this website is complete, true, accurate, or non-misleading.

NO MEDICAL DIAGNOSIS OR TREATMENT

Tonya Griffin Coaching and Wellness, LLC is committed to helping you lose weight and improve your lifestyle. You understand, however, that our products and the statements on the website have not been evaluated by the Food & Drug Administration or medical professionals, and our products and the information on the Website are not intended to diagnose, treat, cure or prevent any health problems, illnesses, or diseases. 

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The information on the Website or provided to you in emails or other communications is designed for informational purposes only and is not intended to be a substitute for informed medical advice or care. You further understand that our products are not intended for use by persons under eighteen (18) years of age and that the products are not to be used to treat any type of medical condition or health problem. 

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You agree that you will cease immediately from using our products if you experience any ill effects or unintended side effects of any product. Tonya Griffin Coaching and Wellness, LLC. does not warrant or represent that all information about our products is error-free. All product specifications, performance data, and other information on the Website is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the 

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Products will conform to such specifications or performance data. Tonya Griffin Coaching and Wellness, LLC. does not warrant or represent that our products will provide you with any particular benefits, or that your results will match those of others who use our products. The representations and product disclaimers described above are inapplicable where prohibited by law.

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LIMITATIONS OF LIABILITY 

Tonya Griffin Coaching and Wellness, LLC. will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

• for any indirect, special, or consequential loss; or
• for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Tonya Griffin Coaching and Wellness, LLC. has been expressly advised of the potential loss.

EXCEPTIONS 

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit Tonya Griffin Coaching and Wellness, LLC.'s liability in respect of any:

• death or personal injury caused by Tonya Griffin Coaching and Wellness, LLC.s negligence;
• fraud or fraudulent misrepresentation on the part of Tonya Griffin Coaching and Wellness, LLC.; or
• matter which it would be illegal or unlawful for Tonya Griffin Coaching and Wellness, LLC.to exclude or limit, or to attempt or purport to exclude or limit, its liability. 

REASONABLENESS 

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

OTHER PARTIES 

You accept that, as a limited liability entity, Tonya Griffin Coaching and Wellness, LLC.has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Tonya Griffin Coaching and Wellness, LLC.'s officers or employees in respect of any losses you suffer in connection with the website.

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Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Tonya Griffin Coaching and Wellness, LLC.'s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Tonya Griffin Coaching and Wellness, LLC.. 

UNENFORCEABLE PROVISIONS 

If any provision of this website disclaimer is or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

OWNERSHIP OF COPYRIGHT 

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material, and audio-visual material on this website) is owned by Tonya Griffin Coaching and Wellness, LLC.and its licensors.

COPYRIGHT LICENSE 

Tonya Griffin Coaching and Wellness, LLC. grants to you a worldwide non-exclusive royalty-free revocable license to:

• view this website and the material on this website on a computer or mobile device via a web browser;
• copy and store this website and the material on this website in your web browser cache memory; and
• print pages from this website for your own [personal and non-commercial] use.

Tonya Griffin Coaching and Wellness, LLC. does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

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For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Tonya Griffin Coaching and Wellness, LLC.'s prior written permission.  

DATA MINING 

The automated and/or systematic collection of data from this website is prohibited.

PERMISSIONS 

You may request permission to use the copyright materials on this website by writing to info@tonyagriffincoaching.com.

ENFORCEMENT OF COPYRIGHT 

Tonya Griffin Coaching and Wellness, LLC. takes the protection of its copyright very seriously.

If Tonya Griffin Coaching and Wellness, LLC. discovers that you have used its copyright materials in contravention of the license above, Tonya Griffin Coaching and Wellness, LLC. may bring legal proceedings against you seeking monetary damages and an injunction to stop you from using those materials. You could also be ordered to pay legal costs.

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If you become aware of any use of Tonya Griffin Coaching and Wellness, LLC.'s copyright materials that contravenes or may contravene the license above, please report this by email to info@tonyagriffincoaching.com

INFRINGING MATERIAL 

If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to info@tonyagriffincoaching.com.

TESTIMONIALS, REVIEWS, AND SUGGESTIONS 

Tonya Griffin Coaching and Wellness, LLC.' may use testimonials and/or product reviews in whole or in part together with the name and state/country of the person submitting it. Testimonials may be used for any form of activity relating to Tonya Griffin Coaching and Wellness, LLC.’s products, in printed and online media, as Tonya Griffin Coaching and Wellness, LLC. determines in its absolute discretion. Testimonials represent the unique experience of the customers submitting the testimonial, and do not necessarily reflect the experience that you may have using our products. As noted in Section 13 above, your results will vary depending upon a variety of factors unique to you, such as your health, genetics, diet, and level of exercise.

Anything that you submit or post to the Website and/or provide us, including without limitation, photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. You represent and warrant that you are the owner or have sufficient rights to share the Submissions with us. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

Additionally, Tonya Griffin Coaching and Wellness, LLC. reserves the right to correct grammatical and typing errors, shorten testimonials prior to publication or use and review all testimonials prior to publication or use. Tonya Griffin Coaching and Wellness, LLC. shall be under no obligation to use any, or any part of, any testimonial or product review submitted. If you submit a testimonial, you are confirming that you have read, understood, and agree to these Terms. If you disagree with any part of these Terms, do not submit a testimonial.

MODIFICATIONS TO TERMS 

We may, from time to time, change these Terms, including the Privacy Policy. We may notify you of such changes by posting the new Terms on the Website or by sending you a notice (if applicable). Such revisions shall be effective immediately; provided, however, for existing subscriptions, such revisions shall, unless otherwise stated, be effective 30 days after posting. Your continued use of the Website following the update of the Terms shall mean that you accept and agree to the changes.